Frequently Asked Question
I'm not receiving an email I'm expecting - is it caught in SPAM?
Last Updated 2 years ago
If you are expecting an email and do not receive in a timely fashion, there could be several reasons:
- Our email size limit is 20mb. If it is over that limit, the sender will get a rejection notice alerting them of this.
- We restrict most international email. Please open a ticket if you feel the email is coming from an International source
- It may be caught in our SPAM filter. Please click here to log into the SPAM Quarantine Server. Please use the password you login to your computer with.