Frequently Asked Question

I'm not receiving an email I'm expecting - is it caught in SPAM?
Last Updated 3 years ago

If you are expecting an email and do not receive in a timely fashion, there could be several reasons:

  1. Our email size limit is 20mb. If it is over that limit, the sender will get a rejection notice alerting them of this.
  2. We restrict most international email.  Please open a ticket if you feel the email is coming from an International source
  3. It may be caught in our SPAM filter.  Please click here to log into the SPAM Quarantine Server. Please use the password you login to your computer with.  

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